This volume offers project managers, trainers, teachers, and students a step-by-step guide to project quality management process. The first, award-winning, edition of Project Quality Management, offered project managers a specific, succinct, step-by-step project quality management process found nowhere else. This second edition has been fully updated and enhanced to also meet the needs of trainers, college instructors, and their students! Project Quality Management demonstrates how to implement the general methods defined in the PMBOK[registered] Guide, 5th Edition, and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. It also features case studies that illuminate the theory of quality planning, assurance, and control with real-world narratives, including situation, analysis, and lessons learned; discussion points and practical exercises at the end of each chapter; and a walk-through of a wrap-up practical exercise relevant to many project domains to help readers gain experience using the tools and techniques before applying them to their own project work.